Frequently Asked Questions

Question 1

What makes Love Melt products special?

Accepted Answer

Every Love Melt product is thoughtfully crafted with premium, ethically sourced ingredients. We believe love deserves the finest — from our hand-poured candles made with natural soy wax to our fragrance blends developed by master perfumers. Each product is designed to create meaningful moments.

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Question 2

How long does shipping take?

Accepted Answer

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 business days) is available at checkout. International orders typically arrive within 7-14 business days. All orders are carefully packaged to ensure your products arrive in perfect condition.

Question 3

Do you offer gift wrapping?

Accepted Answer

Yes! We offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and add a personalized message. Your order will arrive beautifully wrapped in our signature blush tissue paper with a satin ribbon.

Question 4

What is your return policy?

Accepted Answer

We want you to love every Love Melt product. If you're not completely satisfied, we accept returns within 30 days of purchase for unused, unopened items. Simply contact our team at hello@lovemelt.com and we'll guide you through the process.

Question 5

Are your products cruelty-free and vegan?

Accepted Answer

Absolutely. All Love Melt products are 100% cruelty-free and never tested on animals. The majority of our products are also vegan — any exceptions are clearly labeled on the product page. We're committed to ethical beauty and wellness.

Question 6

Can I customize a gift set?

Accepted Answer

Yes! We offer bespoke gift curation for special occasions. Contact us at hello@lovemelt.com with your budget and occasion, and our team will create a personalized gift set just for you. Custom orders require 3-5 business days.

Question 7

Do you offer wholesale or bulk orders?

Accepted Answer

We do! Love Melt products are perfect for weddings, corporate gifting, and special events. For orders of 20+ items, please reach out to wholesale@lovemelt.com for pricing and availability.

Question 8

How do I care for my candle?

Accepted Answer

For the best experience, trim the wick to 1/4 inch before each burn. Allow the candle to burn until the wax pool reaches the edges on the first use (about 2-3 hours) to prevent tunneling. Never burn for more than 4 hours at a time, and keep away from drafts.

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